Apr 21, 2015 8:50 AM

NH1 News Investigates: Manchester woman: Comcast cleared out my bank account


MANCHESTER - You move to a new place, and what's one of the first things you do?

Set up your cable and internet service, right?

It should be smooth sailing, but not so, said one Manchester woman.

NH1 News investigated how she claimed a cable service that she never received cleaned out her bank account.

There's nothing like watching some television after a long day, but for Stephanie Kimery of Manchester, the price of getting that cable broke the bank.

"That was like everything I had," Kimery said. "Like that was it. Like I couldn't even believe it."

Kimery couldn't believe the set up costs totaling more than $500. That's five times the amount the representative from Comcast said she needed for a deposit. And that, Kimery said, is when her battle with Comcast began.

She made call after call after call.

"Ugh!" she said. "Two times a week-plus for almost two months."

And then finally, she got what seemed to be the answer she'd been waiting for.

"They said good news, we refunded your money," Kimery said.

But no so fast.

Comcast said they credited her card. Trouble is? She claims she's never seen one cent.

We asked her - bottom line, did she ever get her money back?

She said, "No. No. I still haven't gotten my money back."

Since she got nowhere, we called Comcast to help her out, and they told us over the phone when we first relayed her story: "Sorry you had a customer reach out to you. We obviously want to make the situation work, whatever it may be - correct it as soon as possible."

We are still waiting to hear back from them.

In the meantime, Kimery said, "I just want my money back. That's it."

A Comcast rep said they're working hard to get this sorted out.

By the way, Kimery went with DIRECTV.

As of late Monday, Comcast sent Kimery an email saying they are actively working on the problem and will get back with her as soon as they resolve the issue. When they do, we will bring that to you.


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