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Aug 7, 2015 11:25 PM

NH1 News Investigates - Billing Blunder


CONCORD -- It was a billing blunder.

H&R Block was charging hundreds of customers in the Granite State at least $50 each -- a practice that brought in more than $30,000.

Turns out, they shouldn’t have.

The $50 charge was for preparing a business-related tax form that is common for companies but not for most consumers.

Apparently a computer glitch is to blame, and no one caught the error.

“...H&R block employees generated an invoice that had this erroneous charge. and no one apparently noticed,” said James Boffetti of the New Hampshire Attorney General’s Office. “Somebody at H&R Block should have seen that invoice and said, oh my gosh, there's a mistake on that invoice.”

H&R Block spokesperson Gene King said the problem has been corrected.

"We regret the inconvenience to our impacted clients, and we have refunded the full cost they paid for the state business tax return, with accrued interest.”

As part of this settlement, the AG's office said that H&R Block will retrain all of its employees in New Hampshire so that they check the invoices more closely so it doesn't happen again.

As for Karna Basnet, that's just not good enough.

“I work really hard,” said Basnet. “I work like 6 days a week.”

And as an H&R Block customer, he wants them to work hard for him to get every penny the government owes him.

Turns out, he could be one of the 656 Granite Staters that H&R Block bilked customers out of more than $30,000.

As he tries to make ends meet, he says, he wants to go to someone he trusts when it comes time to do his taxes.

When asked if he would go back to H&R Block, Basnet told us, “Oh, no, no, no. I'm going to go to another company next year.”

Also part of the settlement?

H&R Block will also develop a quality control system that would alert employees of this in the future.

If you have any questions and think you may have been charged, H&R Block wants to hear from you.

You can call them at (855) 210-7145.


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