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Jun 30, 2015 5:18 PM

KC's Rib Shack owner credits Facebook argument with customer for foot-traffic boost


MANCHESTER - Local restaurants rely on customer satisfaction and good reviews.

With people logging on to places like Yelp and Facebook, it’s easy to see who has the good eats.

But for Kevin Cornish, owner of KC’s Rib Shack on Second Street in Manchester, he recently took heat in one review from one unhappy customer.

The customer was Joyce Denham who took to Facebook by posting a one-star review calling for a boycott, saying she and her dining party will “NEVER EAT THERE AGAIN” after, according to her, Cornish rudely told her party to be quite as they sang to the restaurants ambient music.

Cornish responded online by writing an “Open letter to an OBNOXIOUS Self Entitled Customer."

“We have to draw the line when it becomes a nuisance to other customers," he wrote. "Two tables asked to be moved after your group was asked to stop singing. Thanks for your feedback. We will let you know if we decided to become a karaoke bar in the future.”

He said the post "blew up."

"It’s been seen close to 50,000 times now," he said. "It’s been liked about 2,000 times, and it wasn’t food related so I didn’t feel as though I was in the wrong. If anything, I was sticking up for my fellow customers."

After his response got traction on the restaurant’s Facebook page, he credited the post with generating more publicity and foot traffic to KC’s.

“That next day after it went out, we just got buried here," he said. "I mean there was a line going out the door."

NH1 News reached out to Denham for comment on the incident. She did not did not return our messages before deadline.

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