Aug 27, 2015 5:11 PM

Frustrated E-ZPass customers wait almost 2 hours for updated transponders

HOOKSETT - As decade-old E-ZPasses reach their anticipated expiration date, customers are complaining of long lines at E-ZPass centers across the state.

E-ZPass contacted customers warning original transponders purchased when E-ZPass came to New Hampshire, are likely running low on battery life and should be replaced soon.

NH pushes back deadline to replace old E-ZPasses

In Hooksett on Thursday, customers told NH1 News employees were warning of a 1.5 to 2 hour wait time to pay and receive a new transponder on the spot.

"I came here thinking there was only two people outside so I thought that I'm going to buzz right in here and buzz right out. Then I found out there's 20 people in there and it takes 20 minutes a piece," said Paul Rheaume.

The alternative option is to order the device online, by reporting the current device as lost or stolen. Then customers must wait 10 days for it to arrive in the mail. In the meantime, some customers worried they may have to forgo the 30% E-ZPass discount, however, over the phone an E-ZPass representative said until the new device arrives, the system will track the license plate and give the discounted rate.


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