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Apr 15, 2015 3:37 PM

FairPoint still has unhappy customers despite strike's end


ROCHESTER - Customers came forward Wednesday to voice concerns about their FairPoint service.

The N.H. Executive Council asked FairPoint to hold meetings with customers in each of the five districts.

Kathleen Logan said she's had issues with FairPoint in a rental property she owns. A service device was left by former tenants, and after the strike, customer service wasn't willing to help.

"She threatened me as well, the supervisor, and said that if I remove the cables myself I could be liable for destruction of property," Logan said. "I asked her where the local office was so maybe they could help me, and she told me North Carolina. Her being rude, what good is that to me?"

FairPoint currently has a contract with the state - currently up for renewal - that provides services to several state office buildings.

"Since the strike has ended, complaints have been slowing down," said Colin Van Ostern, District 2 Executive Councilor. "But feedback from customers will play a role in negotiating the state contract."

If you're a customer who is having FairPoint issues call the Public Utilities Commission, 1-800-852-3793 or the N.H. Attoreny General's office, which is also looking into service complaints, at 1-888-468-4454.


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