Dec 11, 2014 7:28 PM

FairPoint customers lose Internet in latest service disruption


MANCHESTER - Getting online wasn't east for FairPoint customers on Thursday. Throughout New England many were without the Internet.

"When the Internet goes down what happens is our website goes our e-mail access goes and our ability to register vehicles through the state system goes," said Nashua Mayor Donnalee Lozeau.

Manchester dealt with the same problem.

"I get up around five and the first thing I do is check to see what's going on and that's when I was made aware of what was going on and that's when I had staff working on it," said Manchester Jennie Angell with the Manchester Information System's Director Jennie Angell.

Not having Internet affected police and the Fire Department, but Angell says the impact was minor. The city has a backup server, which they were prepared to switch to if the outage continued.

"We will never have Internet provided by just one vendor because of these types of situations. I guess we want to spread the wealth and spread the risk to more than just one vendor," said Angell.

FairPoint Communications wouldn't say how many customers have been impacted. In a statement the company said, 'We experienced a hardware issue during routine maintenance this morning that caused an Internet outage for customers in Vermont and part of New Hampshire. If your modem does not automatically reboot, customers should be able to access the network by rebooting their modem.'

The Internet was before before noon in most areas.


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