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Oct 9, 2014 3:38 PM

Exeter woman says she was kicked off JetBlue flight after tweeting


EXETER - An Exeter woman said she was left stranded in an airport in Philadelphia after JetBlue kicked her off a flight to Boston over tweets.

Lisa Carter-Knight said her flight was delayed for several hours after a passenger accused the pilot of being intoxicated. She said she then turned to Twitter to document the experience because she thought it was newsworthy. But after the flight was cleared to board, JetBlue officials denied her access, she said.

"I couldn't believe that I was in the United States of America, first of all - I said to him, 'Am I in the right place? Did I just land in another place?'" said Carter-Knight. She also said she was told "‘Ma'am, we're not giving you service,'" said Carter-Knight.

Carter-Knight said she's flown with JetBlue before, but after her experience this time, she will never fly with them again.

"On Tuesday night I did not get the service that I paid for. I did not get the service that's listed on their website – enhancing the community, empowering the community, making travel humane again. Letting a single woman walk through an isolated terminal to get her luggage because you didn't like the fact that she posted a few photos of activities happening at your airline is inhumane," she said.

JetBlue issued a statement saying, "It is not our practice to remove a customer for expressing criticism of their experience in any medium. We will remove a customer if they are disruptive and the crew evaluates that there is a risk of escalation which could lead to an unsafe environment. The decision to remove a customer from a flight is not taken lightly. If we feel a customer is not complying with safety instructions, exhibits objectionable behavior or causes conflict at the gate or on the aircraft, the customer will be asked to deplane or will be denied boarding especially if the crew feels the situation runs the risk of accelerating in the air. In this instance, the customer received a refund and chose to fly on another carrier."

Cartner-Knight said she received a full refund for her flight.


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