Jan 16, 2015 4:02 PM

Dover women say Fairpoint phone lines mixed up, not getting help


DOVER - They live in separate apartments - and have two different phone lines.

But Eileen Egan and Penny Shaw say what used to be personal is now shared when it comes to phone calls.

"My phone is not working - it hasn't worked for a month and a half," Egan said.

Egan and Shaw live in the Waldron Towers - part of the Dover Housing Authority.

They say they've never had an issue like this before.

"I want my phone fixed," said Shaw.

Shaw said when people call her phone, it rings in her apartment briefly but also rings in Egan's apartment across the call.

"She comes and gets me and I go over there and take the phone call," Shaw said.

The two can't imagine what is causing the mixup - so, they called their phone service provider: FairPoint.

Both Egan and Shaw say their concerns have been ignored, and technicicans have not solved the problem.

FairPoint has a call center that processes repair calls just hundreds of feet away from their building - but it's been empty for weeks due to the strike.

"I'm just disappointed that we're out here and not in there doing our job," said Gail Toussaint, who was striking outside on Friday morning.

Egan said she doesn't even bother calling customer service anymore.

"It doesn't happen - they don't come," she said.


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