NECMF

Jan 3, 2016 6:13 PM

Boston Globe reporters help deliver Sunday paper

NH1.com

BOSTON - More than 200 Boston Globe business and newsroom employees, along with other staffers, helped deliver the morning paper Sunday, after several days of delivery issues.

According to Fox 25, the Boston Globe said it received thousands of calls from customers over the past week saying they hadn't received their daily paper. The Globe is transitioning to a new delivery service, ACI Media.

Pete Doucette, Boston Globe's vice president of consumers sales and marketing, said that the Globe started working with ACI Media because the paper "firmly believed, and still do, that it was necessary to assure a higher level of delivery and customer service over the long term."

Doucette acknowledged that the service disruptions have been frustrating; the 600 new carriers are learning new delivery routes and the addresses of all Globe subscribers. The Globe sent an email to subscribers Sunday, explaining that the Sunday Globe may be delivered late and that subscribers can access the Globe online.

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